Does background music significantly impact the productivity of patient registration employees?
A group of patient access registrants works in an open office environment in a hospital. A human resources (HR) manager wants to compare the productivity of this group under three conditions: with a constant background sound of music, with an unpredictable background sound of music, and with no background sound of music.
There are twenty-four registrants, and they are randomly divided into three groups. All registrants study a set of written patient registration material for 30 minutes. During this time, those in Group 1 are subject to background music at a constant volume, those in Group 2 are subject to background music with varying volumes, and those in Group 3 are not subject to any sound at all. After studying, all employees take a 10-point multiple-choice test over the material. Their scores are as follows:
|Group 1—Constant Sound||Group 2—Random Sound||Group 3—No Sound|
You are to analyze the collected questionnaire data using Microsoft Excel and draw conclusions to report back to the human resources (HR) manager in the form of a research report.
Following is a step-by-step assignment breakdown:
Your final product should include the Microsoft Excel computations and a 4- to 6-page Microsoft Word document. Utilize a minimum of four scholarly sources. Make sure you employ proper grammar and spelling and apply current APA standards for writing style to your work.
Use the following headings to organize your paper: Feel welcome to add sub headers as you need or desire.
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