Essay about Management Information System

Author:| Njadwin| ID:| 36981| Filename:| Management Information Systems| Updated:| 2011-03-17 07:27:13| Description: | The review questions for chapters 1-3| 1. An example of a business using information systems to attain competitive advantage is: A) JC Penny’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. B) Toyota’s legendary TPS that has created superlative efficiencies and enabled Toyota to become the world’s largest auto maker C) Verizon’s Web-based digital dashboard providing real-time company information for managers. D) Apple’s creation of the IPod.
C) Verizons Web-based digital dashboard providing real-time company information for managers. 2. 2) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time? A) 2 and 3 B) 1, 2, and 3 C) 1 only D) 1 and 2 B) 1,2, and 3 3. 3) A major criterion in deciding the most important perspectives of a business problem is: A) change management. B) usefulness. C) organizational needs. D) implementation. B) Usefulness 4. 4) Inadequate database capacity is an example of the ________ dimension of business problems.
A) people B) management C) organizational D) technology D) Technology 5. 5) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the: A) management dimension. B) technology dimension. C) people dimension. D) organizational dimension. C) People Dimension 6. 6) Aging hardware and outdated software are examples of the ________ dimension of business problems. A) management B) technology C) organizational D) information systems. B) Technology 7. ) One of the most frequent errors in problem solving is: A) following a rote pattern of decision making. B) not being aware of personal limitations. C) rushing to judgment. D) being too doubtful. C) Rushing to judgment 8. 8) Which of the following statements is not true? A) The fear that offshore outsourcing will reduce demand for new information system hires in the U. S. is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs. B) Inflation in Indian wages for technology work is leading to a counter movement of jobs back to the United States.

C) The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work. D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U. S. D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U. S. 9. 9) Branding products is a business function of: A) finance and accounting. B) marketing. C) human resources. D) manufacturing and production. B) Marketing 10. 10) Output: A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers processed information to the people who will use it or to the activities for which it will be used. D) transfers raw data to the people who will use it or to the activities for which it will be used. C) Transfers processed information to the people who will use it or to the activities for which it will be used. 11. 11) Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. A) operations managers
B) accounting managers C) senior managers D) marketing managers C) Senior Managers 12. 12) Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of: A) improved flexibility. B) customer and supplier intimacy. C) improved decision-making. D) improved efficiency. C) Improved decision-making 13. 13) An information skill important for an accounting major would be: A) an understanding of system and network security issues. B) an understanding of enterprise systems that enhance leadership.
C) an understanding of supplier management enterprise systems. D) an understanding of product management enterprise systems A) An understanding of systems and network security issues. 14. 14) The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and: A) improved business practices. B) flexibility. C) survival. D) improved efficiency. yste C) Survival 15. 15) Legal and regulatory compliance is an example of the ________ dimension of business problems.
A) people B) technology C) management D) organizational A) People 16. 16) In a hierarchical organization, the upper levels consist of: A) managerial, professional, and technical workers. B) professional and operational workers. C) managerial and professional workers. D) managerial, professional, and operational workers. C A) Managerial, Professional, and Technical Workers 17. 17) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its: A) values. B) atmosphere. C) culture. D) environment. C) Culture 8. 18) As discussed in the chapter opening case, the Yankees’ use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives? A) Improved decision making B) Customer and supplier intimacy C) Operational excellence D) Survival C) Operational Excellence 19. 19) An intranet uses: A) infrared telecommunications systems. B) the telecommunications capacities of fiber optic networks. C) mainframe technology. D) Internet technology within the boundaries of the firm. D) Internet technology within the boundaries of the firm. 20. 0) An information skill important for a marketing major would be: A) an understanding of supplier management enterprise systems. B) an understanding of system and network security issues. C) an understanding of enterprise systems that enhance leadership. D) an understanding of product management enterprise systems. D) An understanding of product management enterprise systems. 21. 21) The hardware and software used to transfer data in an organization is called: A) networking and data management technology. B) data and telecommunications technology. C) data management technology.
D) networking and telecommunications technology. D) Networking and telecommunications technology 22. 22) An example of a business using information systems for customer and supplier intimacy is: A) Toyota’s legendary TPS that has created superlative efficiencies and enabled Toyota to become the world’s largest auto maker. B) Verizon’s Web-based digital dashboard providing real-time company information for managers. C) JC Penney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. D) Apple’s creation of the iPod.
C) JC Penny’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. 23. 23) Based on your reading of the case discussing mobile handhelds, Doylestown Hospital’s use of iPhones is an example of using information systems to enhance which of the following generic business objectives? A) Improved decision making B) Customer and supplier intimacy C) Survival D) New products, services, and business models A) Improve Decision Making 24. 24) Which of the following is an example of a business using information systems to create new products and services?
A) JC Penney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced B) Toyota’s legendary TPS that has created superlative efficiencies and enabled Toyota to become the world’s largest auto maker C) Verizon’s Web-based digital dashboard providing real-time company information for managers D) Apple’s creation of the iPod D) Apple’s creation of the Ipod 25. 25) Electronic computers and related software programs are the technical foundation, the tools and materials, of: A) all business procedures. B) all industrialized countries. C) modern information systems.
D) information accumulation. 8 C) Modern Information Systems 26. 26) Journalist Thomas Friedman’s description of the world as “flat” referred to: A) the use of the Internet and technology for instantaneous communication. B) the reduction in travel times and the ubiquity of global exchange and travel. C) the flattening of economic and cultural advantages of developed countries. D) the growth of globalization. C) The flattening of economic and cultural advantages of developed countries 27. 27) Business processes: A) are governed by information technology. B) are logically related tasks used primarily by operational personnel.
C) are used primarily for sales and accounting functions. D) include informal work practices. D) Include informal work practices. 28. 28) Data management technology consists of: A) the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. B) the software governing the organization of data on physical storage media. C) the hardware and software used to transfer data. D) the physical hardware and media used by an organization for storing data. B) The software governing the organization of data on physical storage media. 29. 9) The first step in the four-step model of business problem solving is: A) agreeing that a problem exists. B) assigning the problem to a problem solver. C) outlining the problem’s causes. D) identifying the problem. D) Identifying the problem. 30. 30) Converting raw data into a more meaningful form is called: A) capturing. B) processing. C) feedback. D) organizing. B) Processing 31. 31) To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles.
This is an example of using information systems to support a business strategy of: A) improved decision making. B) survival. C) customer and supplier intimacy. D) new products, services, and business models. C) Customer and supplier intimacy. 32. 32) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called: A) management information systems. B) information systems architecture. C) information systems literacy. D) information technology infrastructure. A) Management Information Systems 3. 33) The failure of NASA’s initial solution to preventing the space shuttle shedding foam illustrates: A) the need to quickly adapt to new technological innovations. B) the continuous nature of problem solving. C) the importance of training employees on new business processes. D) the need to prepare for measuring outcomes of a business solution. B) The continuous nature of problem solving. 34. 34) An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: A) managers analyzing the organization’s raw data.
B) decision making and control in an organization. C) the creation of new products and services. D) communications and data flow. B) decision making and control in an organization. 35. 35) The final step in the four-step model of business problem solving is: A) implementation. B) change management. C) outcome. D) feedback. A) Implementation 36. 36) Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies.
What is the correct way to proceed? A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. B) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution. C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. D) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. 7. 37) Operations management as a discipline is directly relevant to three occupational categories: A) industrial production managers, operations analysts, and administrative service managers. B) finance, accounting, and management. C) project managers, production managers, and industrial production managers. D) project managers, production managers, and administrative service managers. C) Project Manager, Production Manager, and Industrial Production Manager 38. 38) The average number of tickets sold daily online is an example of: A) raw data. B) output. C) input. D) meaningful information. D) Meaningful Information 9. 39) Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the: A) organizational dimension. B) people dimension. C) technical dimension. D) management dimension. A) Organization Dimension 40. 40) Maintaining the organization’s financial records is a business function of: A) sales B) finance C) accounting. D) marketing. C) Accounting 41. 41) An example of raw data from a national chain of automobile stores would be: A) annual sales of Toyota RAV4s increased 2. 4 percent. B) average of 13 Toyotas sold daily in Kentucky in 2007.
C) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky – $28000. D) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. C) 1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000. 42. 42) In choosing the best solution for a business problem, one of the most important considerations is: A) change management. B) existing resources and skills. C) outcome measurement. D) employee training. B) Existing resources and skills. 43. 43) The three activities in an information system that produce the information organizations use to control operations are: A) input, processing, and output.
B) input, output, and feedback. C) data analysis, processing, and feedback. D) information retrieval, research, and analysis. A) Input, processing, and output. 44. 44) The use of information systems because of necessity describes the business objective of: A) improved business practices. B) survival. C) competitive advantage. D) improved flexibility. B) Survival 45. 45) A hierarchy: A) is composed primarily of experts trained for different functions. B) results in a clear-cut division of labor. C) is used primarily in large organizations to define job roles. D) is a pyramid structure of rising authority and responsibility.
D) Is a pyramid structure of rising authority and responsibility. 46. 46) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: A) competitive advantage. B) survival. C) improved efficiency. D) customer and supplier intimacy. B) Survival 47. 47) Which of the following would not be considered part of the implementation phase of problem solving? A) purchasing hardware for an information systems solution B) evaluating a selection of software packages for implementing a new business process C) change management
D) training an employee on new systems software. B) Evaluating a selection of software packages for implementing a new business process. 48. 48) The culture of UPS places service to the customer among the company’s highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is “culture” an important factor to consider when building information system solutions to business problems? A) Business culture has to be synchronized with new technology. B) People are a company’s most important asset.
C) The business culture provides the vision and inspiration for information system solutions. D) Businesses without culture do not understand new technology. C) The business culture provides the vision and inspiration for information system solutions. 49. 49) Order data for baseball tickets and bar code data are examples of: A) sales information. B) raw output. C) raw input. D) customer and product data. C) Raw Input. 50. 50) Poor business processes and unsupportive culture are examples of the ________ dimension of business problems. A) organizational B) infrastructure C) people D) management A) Organizational

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