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Most companies and websites have their terms and conditions. These terms govern how other people access and use services from these websites. At Essay Fountain, we have our own terms and conditions. (The T&C or Terms)These terms control how our website and its services are accessed and used by those people who visit our website. To avoid going against these terms ensure you read them carefully.
The website Essay Fountain is owned by Mutt Street limited.
By using our website, you are legally bound by these terms and you have a full legal authority to act as per the terms. This is because using our website is viewed as an agreement to be bound by our terms and conditions.
Website- this refers to a set of related web pages that are located under a single domain name that is located on the World Wide Web where certain services are realized. For example, our webpages are available at https://www.essayfountain.com/.
Services- this refers to written tasks such as essays, dissertations, research papers and any other academic writing tasks usually ordered by our clients on our website.
We, Us, and Ours- This refers to our company Essay Fountain. This company is registered under the laws of the United Kingdom.
Writer- A writer is a person employed by a website as a freelancer offering research and writing services thus helping in meeting our clients’ academic needs. The writer enters into an agreement with us and they do research and writing tasks on our behalf.
Account- This refers to the personalized section of our website that is created after a user’s registration and is out of bound to the public. An account is made private by a user name and a password.
Order- This refers to a particular writing service request transmitted electronically and has been paid for. An order gives details about what is needed and expected in a certain assignment and specifies the scope of the work. It is the work in its entirety with all the assignment instructions and requirements.
Product- Refers to the original content that results from the processing of an order through research and writing. It is written as per a client’s instructions and delivered as a digital document.
Client’s information- This refers to all files submitted on our website on any acceptable format providing details to be used for referencing or as an example. Our website holds the right to determine the size and format of any files that are to be uploaded with the order form.
The process of order placing on our website is very easy. It involves filling the order form provided on our website. This is how all orders on our website are placed.
The order form specifies on details such as the scope of work, delivery terms and order parameters. Ensure you provide exact, full and final details every time you fill the order form while placing your order.
After filling in your order details, you will be required to register on our website by providing your contact details such as name, phone number and email address. In case of a change in any of these details, it is your responsibility to update them on our website or you can inform our support team to have the information updated.
Placing an order is viewed as your wish to purchase our services and products. Filling order details is not enough for us to start working on your order as you must pay for the order. After you have made payments and the payments have been authorized, a qualified writer will be assigned your order.
The cost of your order is calculated as per our current pricing that can be found on our prices page. All order payments are made in advance as it has been stated in the order form once the work to be performed has been agreed upon. We are not responsible for the delivery of a product that has not been paid for and the order deadline should be calculated after the order has been paid for and the payment authorized.
You can use any of the available payment methods as indicated on our website to make your payments. It is important to check the available payment methods on our website during the time of making your payments to ensure we receive your money.
Discounts and bonuses are offered at our own discretion and as per our current Discount Policy. We reserve the right to offer discounts and bonuses.
We offer a Money-Back Guarantee and so if a client decides to stop working with us, they will receive a refund for their money. The refund will be calculated according to our money-back guarantee. When refunding your money, we do not take responsibility for any bank transfer fees, transfer anomalies or any delays that might occur as a result of bank service issues.
It is your responsibility to pay any taxes applicable as per the jurisdiction of the service provided. These taxes include service and value-added taxes.
You may be subject to taxes and other fees we charge depending on your location or place of residence. In this case, the additional fee from the taxes will be added to the fees billed to you.
By working with us, you must acknowledge that you will comply with your obligations under the income tax provisions in your jurisdiction.
Order validation. After the payment of your order has been made and authorized, we have the right to re-check your order details to ensure they match with your assignment requirements. If they do not match, we can alter your instructions to ensure their match with your order details. In some cases, you can be contacted to clarify something that is not understandable.
Order volume. Each order has a required volume that can be measured by the number of pages or the number of words. One page is equal to 275 words. The writer assigned your order has to ensure that upon delivery of your order the number of pages must be as per your assignment instructions. In case of a word or number of pages mismatch, you can request the paper to be reformatted to match the number of pages and words
Changes to order details. You can only change your instruction details if a writer has not started working on your order. Once a writer has started working and researching on your order, changing the order details becomes impossible. If changing assignment instructions narrows the order deadline, makes the order more complex or increases the order volume, you will be requested to pay an additional fee for the added instructions.
Resources. If you require specific materials used in processing your order, you must make the materials available to our writer. You can upload the materials with your order, provide links to the materials or give details about them to make it easier for the writer to find them.
Communication. You can contact our support team at any time of the day or night as we are available 24/7. You can contact us through email, live chat or call for any questions regarding your order.
Progress tracking. You have the right to track the progress of your order. You can do it by checking regularly on your personal order page where all the details and status of your order are displayed. You are also free to contact our support team via any of the available means of communication to get updates on the status of your order. Our online support team is available 24/7.
After payment of an order has been made and authorized, it is our responsibility to work on your order and deliver it on or before your order deadline.
It is your responsibility to provide us with viable delivery channels for delivery of your order once the order has been processed successfully. We will not take responsibility for inaccurate email addresses provided by a client on their profile, internet outrages, spam filters and general client negligence in providing proper communication and delivery channels or other things that are beyond our control. Always contact our support team for assistance in order to facilitate the delivery of your product.
It is your responsibility to download your product on time as soon as it has been submitted on your personal order page. After the delivery of your order, you will receive an email notification informing you that your order has been completed and delivered.
To be aware of your right to refund, please read our Money Back Guarantee. For any question regarding your right to refund, please contact our support team.
To learn more about your rights on order revision, please read our Revision Policy.
We reserve the right to decline a revision request if the instruction you provide violates your initial order instructions. In a case where revision instructions do not match the initial order instructions, you will be requested to pay an additional fee for the changes instructions or place the order for editing at a fee.
We also reserve the right to limit or decline revision requests in a case where the client’s behavior shows intentions to exploit the writer or when the client’s revision requests seem unreasonable.
It is our responsibility to deliver all orders assigned to us on time and with all order instructions strictly followed. In case any of your commitments is violated you are entitled to a full or partial refund as per our Money-Back Guarantee. Please read our money back guarantee for more information.
Any product you receive from us must be for personal and non-commercial use. The payment you make is an appreciation for time taken in researching and writing your paper as well as paying for the necessary maintenance and administration of our website to enhance product and service delivery.
You do not have the right to modify, distribute, reproduce or display any of the products you receive from us on the internet or as a hard copy in a way that is not for personal use.
When you place an order or make a payment on our website, you agree that:
It is your responsibility to ensure that any material you share with us especially the ones that are to be used in processing your order do not go against the intellectual property laws, or violate the rights of a person or any applicable laws. You will be responsible for any loss that might result from this.
We do not provide clients with full e-books or articles used in processing their order. We only provide excerpts cited in the product delivered for referencing purposes. You are expected to pay a service fee for the collection and delivery of the materials which include links to the sources where you can view or purchase the materials used in your order.