The organization’s name and main line of business: FEDEX Corporations – Logistics 2. Specific type of operation: Air and Ground Delivery Specializing in Next Day Delivery 3. Describe the nature of operations process given your newfound understanding of operation management and productivity: a. Service and product design: i. Supply Chain management ii. Next Day Delivery Services b. Quality management – Customer oriented business “People First Philosophy” c.
Process and capacity – use of available technologies (web based tracking system) to enable customers real time access to information related to their packages to increase customer satisfaction; task employees to think of innovation as part of their day to day job d. Location – sites located locally and globally (over 220 countries) e. Layout and design – operated and owed independently f. Job Design : based on parcel shipping through ground and air, e-commerce and business services g.
Supply Chain Management: h. Inventory Management: use improved – technology function to meet its goals i. Scheduling: 24 hour shipping operation globally 4. Maintenance: Owns and operates and maintains over 90K ground vehicles; 663 aircrafts in more than 375 airports 5. Global Strategy of the Organization FEDEX is the embodiment of operation management. The company started out as shipping company in 1971 to a multibillion dollar corporation with current revenue of $42. 7 billion in the current fiscal year.
Originally FEDEX started with freight delivery through ground and air which expanded to four divisions FEDEX Express, Ground, Freight, and Services. FEDEX success in today’s business due to their diligence in addressing Basic Management Functions – planning, organizing, staffing, leading and controlling as well as addressing the ten critical decisions associated with a very successful business. FEDEX CEO and founder Mr. Fred Smith planning his organization from fledgling company offering delivery of small packages and documents to approximately 25 cities in the United States.
His efficient ideas of outlining delivery service in the computer information age was outstanding not only did his idea went to fruition became FEDEX blue print for success. He organized his corporation by having locally owned company can concentrated on specific needs of that area through FEDEX business practice not only minimize staffing overhead, it also gave the independent companies the flexibility they need without losing control of core principles is a great example of successful and triumphant Corporation in the modern era.
FEDEX address their ten critical decision areas by incorporating it through their mission, strategies and values. Their customer centric mission “People First Philosophy” embodies their service and product design. Their process and capacity is addressed again through customer satisfaction by utilizing modern technology such as the internet to give real time in-transit information on their packages and tasking the employees to think of innovative ways to operate as part of their day to day job is a great example of empowerment to improve the work place resulting in efficient ways to operate.
Independently owned and operated sites are another way to save money in lower overhead cost. This also allows the site to concentrate on the particular requirements of the customers in that area. FEDEX is in the forefront of a successful business because of how they employ and use operation management techniques and addressing the ten critical decision areas through their mission, strategies and values that centers on employees and customers.