BUS 200 Week 7 Assignment Strayer University How eBay Stays Connected to Its Community 1. What macro-barriers and micro-barriers might hinder successful communication between Meg Whitman and eBay users? What do you suggest she do to address these potential barriers? A macro-barrier that might hinder communication could be the constant need to learn new concepts which cut down on the time available. A way to address this barrier would be to train your personnel at different times leaving the opportunity for those that are attending training to have their positions filled for the time gone.
A micro-barrier that might hinder communication could be perception. Each person might have a different interpretation of a message this could put a barrier between the customer and the service needed. A way to address this barrier would be to by running scenarios for the employees on the most frequently asked questions and seeing which answers that they come up with. 2. Do you think the channels of communication in an online business such as eBay differ from those in a traditional business? Explain. No, I feel that with the online business you would get more communication with the customers than with a traditional business.
I feel this way because if a traditional business’ customer has a problem with something, then they would have to go through the proper channels to get something done about what the certain issue is that they want to have corrected. If the online business customer has a problem, all they have to do is go the comment section, or the contact us button on the website and they would easily put down what their problem is. I feel that it is easier for online customers to get the problems solved in a more reasonable time than with traditional businesses. . How would you recommend that new managers at eBay establish rapport with buyers and sellers? I feel that eBay managers could establish rapport with buyers and sellers by continuing to get their input on things that they would like to change. Get the opinions of the buyers and sellers and see what they feel would be good or bad for the company. If you have a consensus of the majority, it would make their jobs as managers easier to make the necessary decisions that are necessary to make the company better as a whole.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more